Terms of service

TERMS OF SERVICE

Last updated: 23 June 2026

1. About These Terms

Welcome to Core Health Co.

These Terms of Service explain the terms on which you may access our website, create an account and purchase products from us.

In these Terms:

“Core Health Co.”, “we”, “us” and “our” mean RESTORAZEN LTD trading as Core Health Co.
“Website” means the Core Health Co. website and online store.
“Products” means the food supplements and other goods available through our Website.
“Services” means our Website, online store, accounts, subscriptions and related services.
“You” and “your” mean the person accessing the Website or purchasing from us.

Core Health Co. is operated by:

RESTORAZEN LTD trading as Core Health Co.
Company number: 15467056
Registered in: England and Wales

Trading and correspondence address:
Unit 15, Burlington House
Rhyl
LL18 2RA
United Kingdom

Email: info@corehealthco.co.uk

Registered office: [INSERT EXACT COMPANIES HOUSE REGISTERED OFFICE]

VAT number: [INSERT VAT NUMBER IF APPLICABLE]

By accessing the Website, creating an account or placing an order, you agree to these Terms, our Privacy Policy, Refund Policy and any other policies referred to in them.

Nothing in these Terms limits your statutory consumer rights.

2. Using Our Website

You must be at least 18 years old to place an order or create a subscription through our Website.

You agree that any information you provide to us will be accurate, complete and current.

You must not:

Use the Website for any unlawful or fraudulent purpose
Attempt to gain unauthorised access to the Website or another customer’s account
Upload viruses, malware or harmful code
Interfere with the security or operation of the Website
Scrape, copy or extract Website content for commercial purposes without permission
Use our branding, product photography, descriptions or other intellectual property without permission
Place orders for unauthorised commercial resale

We may restrict or suspend access where we reasonably believe the Website is being misused.

3. Customer Accounts

You may be able to create an account to manage orders, addresses, subscriptions and other information.

You are responsible for:

Keeping your account credentials secure
Restricting access to your account
Providing accurate contact and payment information
Notifying us promptly if you believe your account has been compromised

We are not responsible for account activity caused by your failure to keep your login details secure, except where the loss results from our failure to use reasonable care and skill.

4. Product Information

We take reasonable care to ensure that product names, ingredient information, descriptions, photographs, prices and availability are accurate.

Product packaging, colours and appearance may vary slightly from images displayed on screen because of lighting, screen settings, packaging updates or manufacturing changes.

We may update product formulations, packaging or descriptions where reasonably necessary. Any product supplied will still comply with the description presented when your order was placed, subject to minor changes that do not materially affect the product.

Always read the physical product label before use, particularly the:

Ingredient list
Allergen information
Suggested serving
Warnings
Storage instructions
Best-before information

Contact us before use if anything on the product you receive differs materially from the description shown when you ordered.

5. Food Supplements and Health Information

Our Products are food supplements and are not intended to replace a varied, balanced diet and healthy lifestyle.

Information on our Website is provided for general educational and product-information purposes. It is not medical advice and should not be used to diagnose, treat, cure or prevent a medical condition.

Speak with a doctor, pharmacist or appropriately qualified healthcare professional before using a supplement where you:

Have a medical condition
Take prescription medication
Are pregnant or breastfeeding
Are preparing for surgery
Have allergies or intolerances
Are purchasing for a child
Are uncertain whether a product is suitable for you

You are responsible for checking the ingredients, warnings and suggested use before taking a Product.

Do not exceed the stated recommended daily serving.

If you experience an unexpected reaction, stop using the Product and seek appropriate professional advice.

6. Orders and Contract Formation

When you place an order, you are making an offer to purchase the selected Products.

After receiving your order, we will send an acknowledgement email. This acknowledges that we have received your order but does not necessarily mean it has been accepted.

A binding contract is formed when we send confirmation that the order has been accepted or dispatched.

We may decline or cancel an order where:

The Product is unavailable
Payment cannot be authorised
Pricing or product information contains a clear error
We reasonably suspect fraud or misuse
Delivery is not available to the address supplied
The quantity ordered suggests unauthorised commercial resale
We are legally unable to fulfil the order

Where payment has already been taken for an order we cannot accept, it will be refunded.

Please check your order, delivery address and selected options carefully before submitting payment.

Contact us promptly if you need to change or cancel an order. We cannot guarantee that changes will be possible after processing or dispatch has begun.

7. Prices and Payment

Prices are shown in pounds sterling unless stated otherwise.

Prices include VAT where VAT applies, but delivery charges may be added separately and will be shown before checkout.

The final amount payable will be displayed before you submit your order.

We may change prices at any time, but changes will not affect one-time orders already accepted.

Available payment methods will be shown at checkout.

You confirm that:

You are authorised to use the selected payment method
The payment and billing information supplied is accurate
Sufficient funds or credit are available
You will pay all charges shown before confirming the order

8. Errors in Pricing or Product Information

We make reasonable efforts to maintain accurate Website information, but occasional mistakes may occur.

Where a price or description contains an obvious error, we may contact you before accepting the order and offer you the option to:

Continue at the correct price
Select an alternative Product
Cancel the order for a full refund

We will not knowingly rely on an error to provide a materially different Product from the one ordered.

9. Promotions and Discount Codes

Promotions and discount codes may be subject to additional conditions, including:

Start and end dates
Product exclusions
Minimum order values
New-customer restrictions
One use per customer
Restrictions on combining offers
Subscription exclusions

Unless expressly stated otherwise, discount codes cannot be exchanged for cash or applied retrospectively.

We may withdraw or correct a promotion where there is a genuine error, fraud or misuse, but this will not affect orders already accepted unless the customer knew or should reasonably have known that the offer was an obvious mistake.

10. Delivery

Delivery options, estimated times and charges will be shown at checkout.

Delivery estimates are not guaranteed dates unless we expressly confirm otherwise.

Unless another delivery period has been agreed, we will deliver your order within 30 days after the contract is formed.

We are responsible for your order until it is delivered to:

You
A person identified by you
A safe place or neighbour expressly selected or authorised by you

Risk does not pass to you merely because the parcel has been handed to a delivery carrier.

You are responsible for providing a complete and accurate delivery address.

Where delivery is delayed, lost or returned to us, contact info@corehealthco.co.uk so we can investigate.

We are not responsible for delays caused by circumstances genuinely outside our reasonable control, but this does not affect your statutory rights where delivery is excessively delayed or fails to take place.

11. International Orders

International delivery may be offered to selected countries.

The customer may be responsible for local:

Customs duties
Import taxes
Clearance fees
Regulatory restrictions
Delivery delays caused by customs processing

You are responsible for checking whether the Products may lawfully be imported into and used in the destination country.

International consumer rights may vary depending on the customer’s location, and nothing in these Terms removes mandatory rights that apply under local law.

12. Subscriptions

Where you select a subscription, you authorise us and our payment provider to charge the payment method supplied at the recurring frequency shown at checkout.

Before confirming a subscription, we will display:

The Product and pack size
The subscription price
The applicable discount
The delivery frequency
Delivery charges, where applicable
How to pause, skip, amend or cancel

Subscriptions continue until cancelled.

You can manage your subscription through your customer portal where available, or by contacting info@corehealthco.co.uk.

You may:

Change an upcoming delivery date
Change the delivery frequency
Skip an available delivery
Pause the subscription
Cancel future subscription orders

Changes must be made before the next order has been processed. Once an order has been processed or dispatched, it may need to be dealt with under our Refund Policy.

Subscription discounts apply only while the subscription remains active and may not be applied retrospectively to one-time purchases.

If we need to make a material change to the recurring price, delivery charge or subscription terms, we will provide reasonable notice before the new charge applies. You may cancel before the change takes effect.

If payment fails, we may retry the payment, contact you or pause the subscription.

Cancelling a subscription prevents future recurring orders. It does not automatically cancel an order that has already been processed.

13. Cancelling an Online Order

Customers purchasing online may have a statutory right to cancel eligible orders within 14 days after delivery.

Our voluntary returns policy may provide additional time beyond the statutory cancellation period.

Food supplements with opened packaging or broken safety seals may not be eligible for change-of-mind returns where returning them would be inappropriate for health, hygiene or product-safety reasons.

This restriction does not apply where a Product is faulty, damaged, incorrectly supplied or not as described.

Full instructions are set out in our Refund Policy [INSERT LINK].

14. Returns and Refunds

Eligible unopened Products may be returned in accordance with our Refund Policy.

You must contact us before returning a Product.

Approved returns should be sent to:

Core Health Co.
Unit 15, Burlington House
Rhyl
LL18 2RA
United Kingdom

Returns must not be sent without prior authorisation.

Where a Product is returned because you changed your mind, you may be responsible for return postage.

Where a Product is faulty, damaged, incorrect or not as described, we will provide an appropriate remedy in accordance with your statutory rights.

See our Refund Policy [INSERT LINK] for full details.

15. Faulty, Damaged or Incorrect Products

Goods supplied by us must be:

Of satisfactory quality
Fit for their normal purpose
As described
Safe and compliant with applicable requirements

Inspect your order promptly after delivery.

Contact info@corehealthco.co.uk if:

A Product arrives damaged
A safety seal is broken unexpectedly
You receive the wrong Product
Part of the order is missing
A Product is defective
The Product does not match its description

Include your order number and clear photographs where possible.

Depending on the circumstances and your legal rights, we may offer:

A replacement
A refund
A partial refund
Another appropriate remedy

16. Product Availability

All Products are subject to availability.

Adding a Product to your basket does not reserve stock.

We may limit purchase quantities where reasonably necessary to manage availability, prevent misuse or ensure fair access.

Where an ordered Product becomes unavailable before acceptance, we will notify you and refund any amount already paid.

17. Intellectual Property

The Website and its content are owned by or licensed to RESTORAZEN LTD.

This includes:

The Core Health Co. name and branding
Logos
Product and packaging designs
Product descriptions
Photography and video
Graphics and illustrations
Website design
Written content
Advertisements
Downloadable materials

You may access the Website for personal, non-commercial use.

You must not copy, reproduce, republish, distribute, modify, sell, licence or commercially exploit our content without written permission.

Nothing in these Terms transfers ownership of our intellectual property to you.

18. Reviews, Comments and Submitted Content

Where you submit a product review, photograph, comment or other content, you confirm that:

The content reflects your genuine experience
It is accurate to the best of your knowledge
You own it or have permission to submit it
It does not infringe another person’s rights
It is not unlawful, threatening, abusive, defamatory or misleading
Any incentive received for the review has been disclosed

You grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce and use the submitted content for operating and promoting Core Health Co.

You retain ownership of your original content.

We may moderate or remove content that breaches these Terms, applicable law or our review policies.

We will not knowingly present incentivised reviews as independent reviews.

19. Third-Party Services and Links

Our Website may use or link to third-party services, including:

Shopify
Payment processors
Delivery providers
Subscription platforms
Review platforms
Analytics providers
Social-media platforms

Those services may be subject to their own terms and privacy policies.

We are responsible for our own obligations to you, but we are not responsible for independent third-party websites that we do not control.

You should review the relevant third-party terms before using an external service.

20. Shopify

Our online store is hosted and supported by Shopify.

Purchases made through the Website are contracts between you and RESTORAZEN LTD trading as Core Health Co., not contracts between you and Shopify.

Shopify provides ecommerce technology and may process certain information in order to provide and secure the platform.

Further information about processing of personal information is provided in our Privacy Policy.

21. Privacy and Cookies

We process personal information in accordance with our Privacy Policy [INSERT LINK].

Our Website may use cookies and similar technologies for:

Essential Website operation
Shopping-cart functionality
Account access
Analytics
Personalisation
Marketing, where consent is required

Further information and available choices are explained in our Cookie Policy [INSERT LINK].

22. Website Availability

We aim to keep the Website available and secure, but we cannot guarantee uninterrupted access at all times.

We may temporarily suspend access for:

Maintenance
Security updates
Technical problems
Changes to the Website
Events outside our reasonable control

We are not responsible for losses caused solely by temporary Website unavailability where we have exercised reasonable care.

23. Our Responsibility to You

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses that:

Were not reasonably foreseeable when the contract was formed
Result from information supplied incorrectly by you
Arise from misuse of a Product contrary to its instructions
Relate to commercial, business or resale use where you purchased as a consumer
Result from circumstances outside our reasonable control, except where the law provides otherwise

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Breach of your statutory consumer rights
Defective products where liability cannot legally be excluded
Any other liability that cannot lawfully be limited

24. Events Outside Our Control

We are not responsible for delay or failure caused by events genuinely outside our reasonable control, including severe weather, carrier disruption, strikes, natural disasters, widespread system failures or government restrictions.

We will take reasonable steps to minimise the effect of such an event and will contact affected customers where appropriate.

Your rights relating to cancellation, refunds and non-delivery remain subject to applicable law.

25. Termination or Suspension

We may suspend or terminate an account where we reasonably believe that:

These Terms have been materially breached
Fraud or unlawful activity has occurred
The Website or another customer is at risk
Payments remain lawfully due and unpaid
The account is being used for unauthorised resale or abuse

Termination does not affect rights and obligations that arose before termination.

26. Changes to These Terms

We may update these Terms where necessary to reflect:

Changes to our business
Changes to the Website
Changes to payment, delivery or subscription services
Legal or regulatory requirements
Security or operational improvements

The latest version will be published on this page with an updated date.

Material changes affecting an active subscription will be communicated before they take effect where reasonably required.

Changes will not retrospectively remove rights you already have under an accepted order.

27. Transferring Our Rights

We may transfer our rights and obligations under these Terms to another organisation, for example as part of a business sale or restructuring.

Any transfer will not reduce your rights under these Terms.

You may not transfer your rights under a contract without our written agreement, except where applicable law permits it.

28. Severability

If a court or competent authority finds any provision of these Terms unlawful or unenforceable, the remaining provisions will continue in effect.

The affected provision will apply to the fullest extent lawfully permitted.

29. No Waiver

If we delay enforcing a right, this does not mean that we have waived it.

A waiver on one occasion does not amount to a waiver on another occasion.

30. Third-Party Rights

Unless expressly stated otherwise, no person other than you and us has the right to enforce these Terms.

31. Governing Law and Courts

These Terms and contracts formed through our Website are governed by the laws of England and Wales.

If you live in England or Wales, disputes may be brought before the courts of England and Wales.

If you live in Scotland or Northern Ireland, you may also have the right to bring proceedings in the courts of the part of the United Kingdom where you live.

Nothing in this section removes any mandatory consumer protection available in your country of residence.