Returns & Refund Policy

At Core Health Co., we want you to feel confident when ordering from us. Alongside your statutory consumer rights, we offer a 30-day returns policy on eligible unopened products.

Our 30-Day Returns Policy

You have 30 days from the date your order is delivered to request a return.

To qualify for a change-of-mind return, the product must be:

• Unused and unopened

• In its original packaging

• Complete with all safety seals intact

• In the same condition in which it was received

• Accompanied by your order number or proof of purchase

For health, hygiene and product-safety reasons, we cannot accept the return of food supplements once the pouch, container or safety seal has been opened or broken, unless the product is faulty, damaged or incorrect.

How to Request a Return

Before sending anything back, please contact us at:

info@corehealthco.co.uk

Include:

• Your full name

• Your order number

• The product you would like to return

• The reason for the return

• Photographs where the item is damaged, faulty or incorrect

Once your return has been approved, we will provide instructions explaining how and where to send it.

Please do not send products back without contacting us first, as unauthorised returns may not be accepted or may experience delays.

Return Address

Approved returns should be sent to:

Core Health Co.
Unit 15, Burlington House
Rhyl
LL18 2RA
United Kingdom

Please retain your postage receipt and tracking information until your return has been processed.

Return Postage

Where you are returning an eligible product because you have changed your mind, you are responsible for the cost of returning it to us.

Original delivery charges are not normally refundable under our voluntary 30-day returns policy.

Where an item is faulty, damaged, incorrectly described or you have received the wrong product, Core Health Co. will arrange the return or reimburse reasonable return-postage costs where appropriate.

Damaged, Faulty or Incorrect Orders

Please inspect your order as soon as it arrives.

Contact us promptly at info@corehealthco.co.uk if:

• An item has arrived damaged

• A product is defective

• You have received the wrong product

• Part of your order is missing

• The goods do not match their description

Please include clear photographs of the product, packaging and delivery label so we can investigate and resolve the issue as quickly as possible.

Depending on the circumstances, we may offer a replacement, refund or another appropriate solution.

Products That Cannot Be Returned

We cannot normally accept change-of-mind returns for:

• Opened or partially used food supplements

• Products with broken or removed safety seals

• Products not returned in their original condition

• Gift cards

• Personalised or specially commissioned products

• Products damaged after delivery through misuse or unsuitable storage

Discounted and sale products remain covered by this policy and your statutory consumer rights.

These exclusions do not affect your rights where a product is faulty, damaged, incorrectly described or not fit for purpose.

Exchanges

We do not currently offer direct exchanges.

The quickest way to receive a different product or pack size is to return the eligible item for a refund and place a separate order for the replacement.

UK 14-Day Cooling-Off Period

For most products purchased online, UK customers have the legal right to cancel their order within 14 days of receiving it without providing a reason.

After notifying us that you wish to cancel, you normally have a further 14 days to return the eligible goods.

To exercise this right, email info@corehealthco.co.uk before the cancellation period expires.

Products must remain unopened, unused and sealed where opening them would make them unsuitable for return for health, hygiene or product-safety reasons.

Where the statutory right to cancel applies, we will refund:

• The price paid for the returned goods

• The cost of our least expensive standard delivery option

Any additional amount paid for premium, express or upgraded delivery will not normally be refunded.

You will usually be responsible for the cost of returning change-of-mind goods.

Refunds

We will notify you once your return has been received and inspected.

Where the return is approved, the refund will be issued to the original payment method.

We aim to process approved refunds within 10 business days. Your bank, card provider or payment service may require additional time to display the funds in your account.

Where applicable, we may withhold the refund until we have received the returned goods or you have provided evidence that they have been sent.

Contact us at info@corehealthco.co.uk if more than 15 business days have passed since we confirmed that your refund was approved.

Your Statutory Rights

Nothing in this policy limits or removes your legal rights.

Goods sold by Core Health Co. must be of satisfactory quality, fit for purpose and as described. Customers may be entitled to a refund, repair or replacement where these requirements are not met.

Contact Us

For any questions about returns, damaged orders or refunds, please contact:

Email: info@corehealthco.co.uk

Returns address:
Core Health Co.
Unit 15, Burlington House
Rhyl
LL18 2RA
United Kingdom