Shipping policy

Shipping Policy

Last updated: 23 June 2026

At Core Health Co., we aim to process and dispatch orders quickly, provide clear delivery pricing and keep you informed with tracking throughout your order’s journey.

UK Delivery Options

We currently offer the following fully tracked UK delivery services:

Royal Mail Tracked 48 — £2.65

Royal Mail aims to deliver Tracked 48 parcels within approximately two working days after dispatch.

Royal Mail Tracked 24 — £3.60

Royal Mail aims to deliver Tracked 24 parcels within approximately one working day after dispatch.

Free UK Delivery on Orders Over £35

UK orders with a qualifying product value of more than £35 receive free standard delivery.

Free delivery orders are normally sent using Royal Mail Tracked 48 unless another service is shown at checkout.

The £35 threshold is calculated after discounts have been applied and excludes delivery charges.

Dispatch Times

Orders placed before 4:00pm are normally processed and dispatched on the same day.

We process and dispatch orders from Monday to Saturday.

We do not process or dispatch orders on Sundays.

Orders placed:

Before 4:00pm Monday to Saturday will normally be dispatched the same day
After 4:00pm will normally be dispatched on the next dispatch day
After 4:00pm on Saturday or at any time on Sunday will normally be dispatched on Monday

Dispatch times may occasionally be affected by unusually high order volumes, payment checks, stock availability, severe weather or circumstances outside our reasonable control.

Delivery Estimates

Delivery times begin from the date your order is dispatched, not the date on which it is placed.

Royal Mail Tracked 24 and Tracked 48 are delivery aims rather than guaranteed delivery times.

Occasional delays may occur within Royal Mail’s network, particularly during busy periods, severe weather, industrial disruption or public holidays.

Choosing Royal Mail Tracked 24 provides a faster delivery aim, but it does not guarantee that your order will arrive on a particular date.

Tracking Your Order

All Core Health Co. deliveries are fully tracked.

Once your order has been dispatched, tracking information will be sent using the contact information supplied during checkout.

Depending on the details you provide, your tracking notification may be sent by:

Email
Text message
Both email and text message

Please ensure your email address, mobile telephone number and delivery address are entered correctly before completing your order.

Tracking information may take a short period to update after the parcel has been collected or scanned by Royal Mail.

Subscription Delivery

Subscription orders are sent using Royal Mail Tracked 48.

The delivery charge for subscription orders is £2.65 per scheduled order, unless a different offer or delivery arrangement is expressly shown when the subscription is created.

The delivery charge will be displayed as part of the recurring subscription total.

Subscription orders are processed according to the customer’s selected delivery schedule.

Changing or cancelling a subscription does not automatically cancel an order that has already been processed or dispatched.

Customers should make any subscription changes before the next scheduled order is processed.

International Delivery

We deliver to selected international destinations.

Available international delivery services, estimated delivery times and shipping charges are calculated and confirmed at checkout based on:

The destination country
The delivery address
The weight and size of the order
The delivery service available

All international orders are sent using a fully tracked delivery service.

Tracking information will be sent by email or text message using the contact information supplied at checkout.

International delivery estimates begin from the date of dispatch and do not include delays caused by customs processing.

International Customs and Import Charges

International orders may be subject to:

Import VAT
Customs duties
Customs-clearance charges
Local handling fees
Other taxes or charges imposed by the destination country

Unless expressly stated as included or collected during checkout, these charges are not included in the product or delivery price and are the responsibility of the recipient.

Core Health Co. does not control customs charges and cannot predict the amount that may be payable.

Customers are responsible for checking local import rules and confirming that the products ordered can legally be imported into the destination country.

If an international parcel is refused because customs charges have not been paid, any refund may be reduced by the original delivery costs, return costs and charges applied to us by the carrier, where legally permitted.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Before submitting your order, please check:

The recipient’s full name
House number or building name
Street
Town or city
Postcode
Country
Email address
Mobile telephone number

We will try to amend the order where possible, but we cannot guarantee that changes can be made after processing or dispatch has begun.

Core Health Co. is not responsible for delays or non-delivery caused by an incomplete or incorrect address supplied by the customer.

Where a parcel is returned to us because the address was incorrect, incomplete or inaccessible, additional delivery charges may apply before it can be resent.

Safe Places, Neighbours and Delivery Instructions

Where you ask the carrier to leave a parcel in a nominated safe place, with a neighbour or at another location, the delivery may be treated as completed once the carrier has followed those instructions.

Please only nominate a location that is secure, sheltered and accessible to the delivery driver.

Core Health Co. cannot accept responsibility for a parcel lost or damaged after it has been left in a location specifically selected or authorised by the customer, except where the law requires otherwise.

Missed Deliveries

Where delivery cannot be completed, the carrier may:

Attempt delivery again
Leave the parcel with a neighbour
Deliver it to a nominated safe place
Take it to a local delivery office or collection point
Return it to us after the applicable holding period

Follow the instructions provided through your tracking link or delivery notification.

Customers are responsible for collecting parcels within the carrier’s stated collection period.

Delayed Orders

Check your tracking information first if your order has not arrived within the expected timeframe.

Please allow for reasonable carrier delays before contacting us.

Contact info@corehealthco.co.uk if:

Your tracking has not updated for several working days
Your parcel is significantly later than the estimated delivery period
The tracking states that the parcel was delivered but you cannot locate it
Royal Mail has advised you to contact the sender

Include your name, order number and delivery postcode so we can investigate.

We may need to allow the carrier’s required investigation period before treating a parcel as lost.

Parcels Marked as Delivered

Where tracking shows that a parcel has been delivered but it cannot be found, please:

Check the delivery address on your confirmation email.
Check around the property and any nominated safe place.
Ask other members of the household.
Check with immediate neighbours.
Review any delivery photograph or location information provided by the carrier.
Contact the relevant Royal Mail delivery office where appropriate.

Lost Parcels

A parcel is not automatically considered lost immediately after its estimated delivery date.

Royal Mail and international carriers apply specific waiting periods before a missing parcel can be formally investigated or declared lost.

Where the carrier confirms that a parcel has been lost, we will provide an appropriate resolution, which may include:

Sending a replacement
Issuing a refund
Agreeing another suitable solution

Your statutory rights are not affected.

Damaged Parcels

Please inspect your order as soon as it arrives.

The outer packaging is seriously damaged
A product pouch is torn or punctured
A safety seal is broken
Products have leaked or been contaminated
Items are missing
You received the wrong product

Email info@corehealthco.co.uk with:

Your order number
A description of the issue
A photograph of the outer packaging
A photograph of the delivery label
Photographs of the affected product

Keep all packaging and damaged items until we have completed our assessment.

Orders Returned to Sender

An order may be returned to us where:

The delivery address is incomplete or incorrect
Delivery has been refused
The recipient could not be located
The parcel was not collected
Customs charges were not paid
The destination country refused entry
The carrier could not complete delivery

Once the parcel has been returned and inspected, we will contact you to discuss resending or refunding the order.

Where the failed delivery was caused by information supplied by the customer, refusal, failure to collect or unpaid import charges, original delivery charges and reasonable return costs may be deducted from the refund where legally permitted.

Multiple Parcels

Larger orders may occasionally be dispatched in more than one parcel.

Where this happens, you may receive separate tracking numbers and parcels may arrive at different times.

You will not be charged additional delivery fees solely because we divide an order into multiple parcels.

Changes and Cancellations

We process orders quickly and cannot guarantee that an amendment or cancellation will be possible after an order has entered processing.

Once an order has been dispatched, it cannot be cancelled in transit and must be handled in accordance with our Returns and Refund Policy.

Contact Us

For questions about dispatch, tracking or delivery, contact:

Email: info@corehealthco.co.uk

Core Health Co.
Unit 15, Burlington House
Rhyl
LL18 2RA
United Kingdom